1. Introduction
TuralAI ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing or using TuralAI, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Create an account (name, email, password, phone, country)
- Update your profile information
- Communicate with us through email or contact forms
- Participate in surveys or provide feedback
- Make purchases or transactions
2.2 Information Collected Automatically
When you use our Service, we automatically collect certain information about your device and usage patterns, including:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages accessed, time spent on pages, links clicked
- Cookies and Similar Technologies: Tracking data for analytics and user preferences
- Location Data: General geographic location based on IP address
3. How We Use Your Information
We use the information we collect for various purposes:
- Providing, maintaining, and improving our Service
- Creating and managing your account
- Sending transactional emails (password resets, confirmations)
- Sending promotional communications (with your consent)
- Analyzing usage patterns and improving user experience
- Detecting, preventing, and addressing fraud and security issues
- Complying with legal obligations
4. Sharing Your Information
4.1 When We Share Information
We may share your information in the following circumstances:
- Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, email services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
- Your Projects: With other team members within your projects (based on permissions)
4.2 Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
- Encryption of sensitive data (SSL/TLS)
- Secure password hashing (bcrypt)
- Regular security audits
- Two-factor authentication options
5. Your Rights
5.1 Access and Correction
You have the right to access and correct your personal data. You can update your account information at any time through your account settings.
5.2 Data Deletion
You may request deletion of your account and associated data by contacting us. We will process your request within 30 days, except where we are required to retain data for legal or operational reasons.
5.3 Data Portability
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience. You can control cookie preferences through your browser settings. Some features may not function properly if you disable cookies.
- Session Cookies: Temporary cookies for session management
- Persistent Cookies: Remember your preferences across visits
- Analytics Cookies: Track usage patterns (Google Analytics)
- Marketing Cookies: For targeted advertising (with consent)
7. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing personal information.
8. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information and terminate the child's account.
9. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. By using our Service, you consent to such transfers.
10. Retention of Data
We retain your personal data for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your account at any time. Some data may be retained for legal or operational requirements.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@turalai.com
- Address: TuralAI, Baku, Azerbaijan
- Phone: +994 (12) 000-0000
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will notify you by updating the "Last Updated" date at the top of this page. Your continued use of the Service following the posting of revised Privacy Policy means you accept and agree to the changes.